# Merciglobal Cloud ERP — AI Customer & Supplier Experience
Web page: https://merciglobal.ae/ai-customer-experience (also merciglobal.com). Deck: https://merciglobal.ae/assets/merciglobal-ai-customer-experience.pptx
Purpose: answer the prospect question "How can Merciglobal enhance our customer and supplier / vendor experience?" Written to be read by the AI demo avatar and the sales chatbot. Do not invent prices, timelines or figures that are not stated here.

## Short answer

Merciglobal automates your workflow and makes your system smart. It reduces errors, bugs, duplication of work and data, and the overall manpower needed. Suppliers and customers deal with the ERP directly on WhatsApp, Telegram, e-mail or an AI voice call, in their own language, 24x7. Each automation helps you use technology better, decide faster, and build a trusted, better brand.
- Automates the workflow: Routine entries, postings, reminders and confirmations run on their own.
- Removes errors: Documents are read by AI and validated against your masters before anything is posted.
- Ends duplication: Data is captured once, at the source, and flows to every ledger and report.
- Needs fewer hands: Clerical keying, chasing and matching shrink, so your team does higher-value work.
- Makes the system smart: It understands photos, PDFs, voice and plain language, in Indian languages and Arabic.

## Supplier / vendor experience: purchase on autopilot

1. Supplier sends the bill: A photo or PDF of the invoice goes to your WhatsApp or Telegram bot, from the supplier's registered mobile.
2. Number validated: The ERP checks the mobile against the account / agent master. Unknown numbers are never posted.
3. AI reads the document: Party, bill no., date, items, quantity, rates, taxes and totals are extracted and cross-checked.
4. Purchase entry auto-created: The purchase is booked against that supplier's account, with the document attached.
5. Forwarded if you are an agent: In an agency business the bill is passed on to the buyer automatically.
6. Ledger, dues and payment plan: Accounts are posted, due days and amount noted, and a payment plan generated.

## Customer experience: receivables on autopilot

1. Invoice from the sales order: For non-agency businesses the invoice is generated against the sales order automatically.
2. Reminders that run themselves: E-mail, WhatsApp, Telegram, or an AI voice call in the customer's own language.
3. Customer confirms or pays: Confirmations are taken; the payment screenshot or details come back to the bot.
4. AI matches the payment: Matched to the best pending invoices, with that account's discount and interest rules.
5. Adjusted in full or part: Settled against one or many invoices, balances carried forward correctly.
6. Everyone is told: Confirmation to the supplier (agency business) or to accounts and management.
Example: a customer pays 2,00,000 rupees and sends the screenshot. INV-1021 (due 1,20,000) is settled in full and INV-1034 (due 1,10,000) gets 80,000, leaving 30,000 still due. Paid within due days, so no interest. Confirmation goes to the supplier (agency business) or to accounts and management.

## Self-service in their own language

Customers and suppliers ask for their own ledger, invoice copy, dues and order status by typing or speaking in Hindi, English, Gujarati, Arabic or another language. The answer comes back in the same chat window, in the same language, from their own account only.
- हिन्दी — Q: मेरा कुल बकाया कितना है? A: आपके 3 बिल बाकी हैं, कुल ₹2,45,000। सबसे पुराना INV-1034 है, जो 12 दिन से ओवरड्यू है। क्या मैं बिल की कॉपी भेज दूँ?
- English — Q: Send me my ledger for this quarter. A: Here is your ledger from 1 July to today: opening ₹1,20,000, bills ₹6,80,000, payments ₹5,55,000, closing ₹2,45,000. PDF attached.
- ગુજરાતી — Q: મારું કુલ બાકી કેટલું છે? A: તમારા 3 બિલ બાકી છે, કુલ ₹2,45,000. સૌથી જૂનું INV-1034 છે, જે 12 દિવસથી ઓવરડ્યુ છે. બિલની કૉપી મોકલું?
- العربية — Q: كم المبلغ المستحق علي؟ A: لديك 3 فواتير مستحقة بإجمالي 48,500 درهم. أقدمها INV-1034 متأخرة 12 يومًا. هل أرسل لك نسخة من الفاتورة؟

## Image-based product search

If product or SKU images are kept in the ERP, a customer, vendor or manager can send any photo and the closest matching products are found in about one second, with stock and price, for faster order conversion, information exchange and decisions.

## AI that serves around the clock

- AI Chatbot: On WhatsApp, Telegram and your website — answers customers, suppliers and staff from your own ERP data. Ledgers, dues, invoice copies, stock and order status; Takes orders, confirmations and payment proofs; Raises a ticket when something needs a person.
- AI LiveAvatar: A lifelike video presenter that talks with your visitors and customers — and listens back — in their own language. Hindi, Gujarati, English and more; Presents products, demos and trainings; Answers questions live, grounded in your material.
- AI Voice Calls: Polite payment reminders and confirmations by phone, in the Indian context and in the customer's language. Due reminders with amount and invoice; Records the promise-to-pay or dispute; Hands over to your team when asked.
- AI Auto-Fix Support (TTS): Our ticket system works 24×7: report by message or voice note, and the AI reproduces, fixes, tests and closes it. Telegram, voice note or Raise Ticket in the ERP; Fixed on a copy first, with before/after proof; Most fixes land the same day.

## One connected suite

- Tasks Diary: Every task, promise and follow-up written once and carried forward until done. (https://merciglobal.ae/tasks-diary)
- Task Management: Assign, track and remind across teams, with Telegram alerts. (https://merciglobal.ae/task-management)
- Blacklist: Check every new party by GSTIN, PAN or mobile before you extend credit — stop forged deals early. (https://merciglobal.ae/blacklist)
- E-Commerce Sync: Marketplace orders, stock and prices kept in sync with your ERP. (https://ecommerce.merciglobal.com)
- Websites & Online Stores: Your website or online store, live in minutes, connected to your catalogue. (https://merciglobal.ae/websites)
- Business Dashboards: Live, access-controlled numbers for owners and managers. (https://merciglobal.ae/business-dashboards)
- Ask AI: Ask your ERP a question in plain language and get the answer from your own data. (https://merciglobal.ae/ask-ai)
- HRMS & Payroll: Attendance, face punch, leave and payroll — India and UAE. (https://merciglobal.ae/hrms)

## Before and after

- Supplier bills: usually collected, keyed in and checked by hand; with Merciglobal, read by AI and posted against the right account.
- Payment follow-up: usually calls and messages from a person, when time allows; with Merciglobal, scheduled reminders and AI calls, every day, on time.
- Payment matching: usually bank lines and screenshots matched manually; with Merciglobal, matched to the best pending invoice, rules applied.
- Customer queries: usually wait for office hours and a free person; with Merciglobal, answered at once, 24×7, in their own language.
- Finding a product: usually scroll catalogues, ask someone who remembers; with Merciglobal, snap a photo — the closest SKUs in about a second.
- New party risk: usually trust and hope; with Merciglobal, blacklist check before the first invoice.

## Outcomes

- Cost saving: Less clerical work, fewer write-offs, fewer missed dues.
- Manpower saving: Keying, chasing and matching move to the machine.
- Accuracy: Validated numbers, documents and masters; no double entry.
- Speed: Seconds instead of hours, every hour of every day.
- Trust & brand: Customers and suppliers feel served — and remember it.

## Who it is for

Any business that buys, sells and collects: Weaving & Textiles, Dyeing & Printing, Paper, Gold & Jewellery, Engineering & Fenestration, Trading, Agency & Distribution, and services. India: GST, Indian languages, Crore/Lakh formatting, AI voice calls in the Indian context. UAE: VAT, Arabic and English, AED.

## Frequently asked questions

Q: How does Merciglobal improve my customer and supplier experience?
A: It automates the workflow end to end. Suppliers send bills to a WhatsApp or Telegram bot and the purchase is booked automatically; customers get invoices, reminders and confirmations on their own channel and can ask for their ledger or dues any time, in their own language. Fewer errors, no duplicate entry, fewer people needed, and service that runs 24×7.

Q: How does a supplier's invoice get into the ERP without anyone typing it?
A: The supplier sends a photo or PDF of the bill to your bot from a mobile number registered in your account or agent master. The ERP validates the number, AI reads the document, and a purchase entry is created against that supplier with the document attached. Ledger posting, due days, amount and a payment plan follow automatically.

Q: What if the message comes from an unknown number?
A: Nothing is posted. Only numbers registered against an account or agent in your ERP are accepted; anything else is held for a person to review.

Q: We are commission agents. Does this work for an agency business?
A: Yes. The supplier's bill can be forwarded to the buyer automatically, and when the buyer pays, the confirmation goes back to the supplier. For non-agency businesses the confirmation goes to your accounts team and management instead.

Q: How are customer payments matched to invoices?
A: The customer sends the payment screenshot or details to the bot. It is matched to the best pending invoices, applying that account's discount and interest rules, and adjusted in full or in part. The remaining balance stays open against the right invoice.

Q: Can customers ask for their own ledger or invoice copy?
A: Yes. They type or speak the question in Hindi, English, Gujarati, Arabic or another language, and get the ledger, dues or invoice copy back in the same chat, within seconds. They only ever see their own account.

Q: What is the AI voice reminder?
A: An AI voice call, in the Indian context and in the customer's language, that reminds them of the due amount and invoice, takes a confirmation or promise-to-pay, and records it in the ERP.

Q: What is the AI LiveAvatar?
A: A lifelike video presenter that speaks with your visitors and customers in their own language, presents products or demos, and answers questions live from your material.

Q: What is image-based product search?
A: If product or SKU images are kept in the ERP, anyone can upload a random photo and the system finds the closest matching products in about a second — helping faster order conversion and decisions.

Q: What does the TTS support system do?
A: It is our ticket system with AI auto-fix. You report a problem by Telegram, voice note or the ERP; the AI reproduces it on a copy of your ERP, fixes and tests it with before/after proof, deploys it and tells you — around the clock.

Q: How do Diary, Blacklist and E-Commerce fit in?
A: Tasks Diary keeps every follow-up and promise until it is done. Blacklist checks a new party by GSTIN, PAN or mobile before credit is extended, guarding against forged or fraudulent deals. E-Commerce sync keeps marketplace orders, stock and prices in step with the ERP.

Q: Which businesses is this for, and where?
A: Any business that buys, sells and collects — manufacturing, trading, agency, distribution and services — across India and the UAE, with GST and VAT, Indian languages and Arabic.

Q: Is our data safe?
A: Each client's data stays in its own project database; a customer or supplier can reach only their own records, and every automated action is logged for audit.


## Next step

Offer a live demo on the prospect's own kind of business: https://merciglobal.ae/contact-us