Office manager (EA)

Role Summary The Office Administrator is responsible for the day-to-day administrative operations of the office, acting as the coordination hub between management and all departments, managing HR functions, and ensuring a disciplined and efficient work environment across the organisation.

1. Lead Generation & Prospecting • Generate leads through field visits, referrals, digital channels, and industry events • Log every lead in CRM immediately with full details — spreadsheets, notebooks, or messaging apps are not permitted as substitutes 2. Lead Qualification • Assess client requirement, budget, project scope, and decision-maker before pursuing • Tag every prospect as Hot / Warm / Cold in CRM and update status after each interaction 3. Product Presentation & Client Engagement • Customise the pitch to the client's industry and pain points • Deliver online and on-site product demonstrations as required • Meet daily follow-up quotas with timely, professional communication 4. Proposal Development & Commercial Negotiation • Use only company-approved quotation formats — no informal pricing • Record proposal value, version, and validity in CRM for every submission • Submit proposals within 24 hours of client request • Do not commit to scope, discounts, or timelines outside approved limits 5. Documentation & Project Handover • Collect Purchase Order, KYC documents, and payment confirmation before handover • Prepare a complete handover note covering client background, identified pain points, customisation asks, agreed timelines, and any special conditions 6. Daily CRM Administration • CRM must be updated by end of day — no update = no work done • Attend daily morning briefings and weekly performance reviews • Maintain calendar discipline for meetings, demos, and follow-ups 7. Professional Conduct • Adhere to formal attire and grooming standards at all client interactions • Maintain respectful, professional communication; do not enter into informal commitments or personal relationships with clients • Follow the Sales SOP at all times