FAQs

The Merci Cloud ERP is a product of Nidhi Infocomm, which is developed
with a pure innovation, the usefulness of which will be evident when you experience it.

MERCI supports the following devices: IOS, Android, Windows Phone & Blackberry

MERCI has the following typical customers: Startups, SMEs, Agencies & Enterprises

MERCI runs in a Browser. It is supported over iOS, Apple, Windows, ThinClients, Linux & any other javascript enabled Operating System.

Since MERCI CLOUD ERP is complete customized software platform, the basic software price depends on the modules selected for purchase.

As MERCI is deployed as a SAAS (software-as-a-service) model, we do charge for cloud hosting of data and services rendered on an annual basis, recurring annually.

Since MERCI CLOUD ERP is complete customized software platform, the basic software price depends on the modules selected for purchase.

As MERCI is deployed as a SAAS (software-as-a-service) model, we do charge for cloud hosting of data and services rendered on an annual basis, recurring annually.

For any project sold by us, the project files are hosted on AWS architecture and the entire software is supplied as SAAS & PAAS models. Live launched on the cloud servers, the project is identified by a unique project code, to be accessed from the browser itself.

MERCI multi-language feature is tightly integrated over Google Language & Translate engines & hence all the languages provided by Google are supported.

It should be noted that although Google levies its charges for language transalations to MERCI, the entire service of language conversion comes as FREE to MERCI users.

Yes indeed. MERCI has inbuilt dynamic template system to create Template file in Excel. This Excel file can be downloaded by admin user to copy & paste the old data or data from other software in MERCI’s proprietary format. Thereafter the excel file can be uploaded easily in MERCI, which in turn imports the provided data in relevant modules automatically.

We are proud to say that our implementation process is fastest in the world today. Our on-time implementation guarantees go-live from five to ninety days.

At this time when SMBs are quickly switching towards adopting the latest IT business solutions; not keeping up with this pace will leave your business behind. Keeping this in mind and to help SMBs implement an ERP with minimum investment, MERCI ERP has developed an affordable ERP which will suit your needs and pocket.

MERCI ERP is truly scalable horizontally & vertically. Ready modules can be immediately added to existing ERP, Custom modules can be tailored to order on fastest possible manner, without comprising existing data.

The number of users who can log-on to the system at any one time is however limited by the number of concurrent user licenses you have purchased. Additional user licenses can be purchased at any time.

The MERCI ERP system is ideal for organizations with limited IT resources. We have many features to reduce system administration efforts including Auto Update, Auto Backup and Auto Database Maintenance.

In addition MERCI ERP offers remote administration where we can provide support from our office. Once the system is set-up and installed, only routine maintenance and system administration is required by adding new users or changing user security profiles.

Yes, as a mandatory step in the implementation methodology, MERCI provides training to your employees. If a trained employee leaves you, and you hire a new person, we can even train your new employee and educate him how to use the system effectively for your business objectives.

At MERCI we have also developed Training Videos where functionality and modules are explained in details, such videos are very well accepted and appreciated by our existing users. We have online knowledgebase, FAQ section and custom help section to assist your team.

Coupled with this, MERCI has inbuilt dynamic Documentation System, which provides a complete flowchart & module wise complete help documents for deeper understanding of the system.

It helps to provide on-time and on target support to our all customers irrespective of where their branches or offices are located. Also our consultants can connect on your server on real time for any kind of support or maintenance required.

We offer annual maintenance programs that includes technical support for your ERP system, or we can provide technical support on an individual incident basis.

MERCI ERP technical support staff is available to assist you with questions throughout the day, either on telephone or electronically.

No. There is no hidden cost. In our commercial offers all the minute details will be provided to you.

The cloud model is particularly attractive to small and mid-size companies that lacks in IT funds and staffs needed to keep up with the complex internal system.

Cloud also offers more flexibility, as customers can often pick and choose which functionality they want to use, instead of paying for those modules they don’t intend to use.

In cases, where integration with third party products is required, we do provide custom APIs as well as plugins to help our customers in attaining their goals and objectives.

The return on investment from implementing MERCI ERP system can be very attractive.

For MERCI ERP ROI means growth in your effectiveness, growth in your productivity, ease of operation, transparent transactions thus a transparent environment and user friendliness.

We automate your entire system while seamlessly integrating it, which results in fast & accurate movement of data reducing redundancy and effect caused by delay. MERCI ERP helps you deliver solid customer satisfaction by improving on-time shipments, automating clerical tasks, reducing inventory and providing solid information to make decisions on.

The Shop Floor chaos is eliminated by proper scheduling and material control. Billing and delivery errors are eliminated using system automation. These benefits will certainly boost your productivity, reduce extra costs and overheads and ultimately increased ROI.

The two essential factors determining the ROI and Payback potential are Installation and implementation of the software. ERP offers an outstanding implementation and installation packages thereby offering its clients unique and effective software solutions for their organization resulting in superior business operations and profits.

MERCI CLOUD ERP is built using the following technologies:

  • Hosted over Secured AWS Linux Cloud Servers
  • Scalable Aurora Database Engines with auto multi-continent fail-over
  • PHP as prime language of development (Facebook, Twitter etc. use the same)
  • On-the-fly Compression & Encryption of data for faster transmission & least Bandwidth requirements
  • On-the-fly Compression & Encryption of data for storage & retrieval from RDS
  • AJAX & CURL for smooth and fastest customer experience
  • HTTPS / SSL (AES 256) to ensure data safety & security

MERCI ERP is built for all device support. It is fully supported on major Browsers on Windows, Apple (MAC), Apple (iPhones/ iPads), Android, Linux operating systems.

All types of screen sizes are supported.

Any hardware capable of running Chrome / Safari Browser can run MERCI ERP seamlessly.

MERCI ERP is always being deployed in the customised manner. Our team of engineers & analysts tries to built your business application in a manner best suited for your organisation.

MERCI ERP has integrated modules for management of Production, Inventory, Payroll, Attendance, Accounting, Taxation, Multi-Branches, Users, etc.

Your data is backed up every 24 hours, and you may even manually download a copy of your data for backing up to any device of choice.

Your data is backed up every 24 hours, and you may even manually download a copy of your data for backing up to any device of choice.

Cost Benefit Analysis

The cost of ERP implementation versus the benefit derived post implementation is a critical factor for consideration. An ERP should help overcome the cost and continue to pay dividends for years to come.

Business Specific Requirements Implementation

Although the basic operation model is standard in every industry vertical, there are exceptions that make yours’ unique. An ERP should account for and cater to each exception and meet the precise requirements of your business.

Unrealistic Implementation Expectations

ERP sales representatives often understate the level of resources required to close the deal. Therefore, many companies fail to budget adequate time, money, resources and external consulting support to make the project successful.

Modules Selection

An ERP consists of multiple modules. However, a business should limit the scope of the implementation to the module(s) needed to meet its operational goals. An attempt to overachieve can lead to failure.

Cost of Implementation

ERP implementation can be a long and expensive process. Businesses should identify the deliverables and relevant cost implications for development and deployment of various modules along with the timeline. Cost of ownership of the required hardware system is a onetime expense, however the cost of up gradation and maintenance should be carefully considered as well. Additionally, salaries of IT managers and trained operators will remain a recurring cost.

Employee Feedback on the ERP

Your employees will be the key stakeholders impacted by the ERP implementation. Consequently, employees from every department should preview the product to ensure their respective requirements and concerns are addressed.

Selection of the ERP Vendor

Technology and business process implementation are generally the pillars to short list ERP vendors. However, the credibility of the vendor and testimonials to back the service quality should not be discounted.

Long Term Planning

Although the primary criteria for ERP selection will be the current business requirements, future enhancements and requirements should also be considered and relevant provision should be maintained in the ERP.

Post Implementation Support

A lot of issues arise once an organization starts using the implemented ERP system. Unless the issues are addressed appropriately and in a timely manner, the ERP cannot function smoothly